Introduction

Pristine Domiccliary Care was established in 2023 delivers services across Gloucestershire.  Our founders fully understand the effects of marginalisation and employ locally based and experienced staff to ensure service users remain integrated with their local community.  Our commitment to flexibility and personalisation ensures service users are supported to maintain control of their care.

This statement of Purpose for Pristine Domiciliary Care has been developed in accordance with relevant legislation and guidance contained in:

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and Care Act 2014 and all other pertaining legislation.

The statement of purpose provides the basic information about Pristine Domiciliary Care. It outlines our aims and objectives of service provision and how we will support our Service Users to achieve their desired outcomes.

Our Statement of Purpose is reviewed annually and is available to:

Employees

Local Authorities

The Care Quality Commission (CQC)

The general public or other interested parties

We provide our Statement of Purpose to Care Quality Commission Inspectors at each branch upon inspections and our Statement of Purpose is published on the Pristine Domiciliary Care Website.

Name and Address of Inspection Body

Our Vision is to be recognised as a leading Domiciliary Care Service, promoting excellence in person-centred care. At Pristine Domiciliary Care, we adhere to the following core values:

Compassion: We demonstrate empathy and understanding in all interactions, acknowledging the unique needs and preferences of each customer.
Respect: We treat all individuals with dignity, honouring their autonomy, culture, beliefs, and privacy.
Integrity: We uphold the highest ethical standards, fostering trust with our customers, their families, and our dedicated care team.
Excellence: We strive for continuous improvement, embracing innovation and best practices to deliver quality care services.

Mission Statement

Our Company provides a range of solutions to individuals and families who need care and support within their own homes, enabling them to preserve their independence and dignity. We do this with dedication, integrity, and compassion. We strive to develop and improve the services we offer, the solutions we deliver and the support we provide to our employees.

Our Principles

Person-Centred Care: We actively listen to our service users, respect their choices, and involve them fully in planning and reviewing their care.
Co-Production & Continuous Improvement: We continuously evaluate and adapt our services through regular feedback from service users, families, and professionals.
Holistic Support: We design individual care packages that meet personal, health, and social needs, empowering service users to live as independently and actively as possible.
Thorough Assessment: Every service user receives a comprehensive initial assessment, with care plans regularly reviewed to ensure they remain flexible and responsive to changing needs.
Quality Workforce: We recruit, train, and support staff who are compassionate, skilled, and committed to delivering high-quality care with professionalism and respect.
Freedom of Choice: We believe every person has the right to choose how they receive their care and support, with services tailored to their personal goals and cultural needs.

Aims and Objectives

Promote independence, personal growth, and wellbeing for all service users.
Encourage full participation in daily living and decision-making.
Support the development of social skills, interests, and community engagement.
Work closely with families, key workers, and external professionals to provide integrated care.
Maintain strong support networks, ensuring service users stay connected with family, friends, and the wider community.
Ensure every individual is treated with dignity, respect, and equality, regardless of age, gender, identity, background, or beliefs.
Whether a few hours of care each week or around-the-clock support, we provide flexible, personalised care solutions that adapt to each person’s unique circumstances and aspirations.

Domiciliary Service: 

Personal care (Washing, dressing, bathing, continence management, medication supervision) 

Pristine Domiciliary Care offers support with all aspects of maintaining your independence, through documented achievable outcomes that are important to you. We do this by co producing outcome focused care and support plans that are focused on your chosen outcomes to maintain and support both rehabilitation and independence.

Home from Hospital Care

Illness and operations can place a huge strain on an individual and their family. Pristine Domiciliary Care provides a wide range of practical services that make such a recovery possible. Whether it is through providing you with practical assistance, such as help with dressing or personal hygiene, or with medical support, we can help you make a healthy recovery in your own home. 

Available for a variety of short-term periods, we can provide you with respite hourly domiciliary care for as little as 24-hours, two days and up to one week or more. We cover a range of conditions and also offer live in care options, depending on the individual’s ongoing needs.

Night Care

Night care is available to clients with varying requirements, from comprehensive night nursing care to simply a supervision role.

Palliative Care / End of Life Care

Frequently this type of care is required for clients who have been discharged from hospital or care facility and wish to die at home. Pristine Domiciliary Care can offer a rapid response to care provision of this kind. We do this by working with hospital discharge coordinators to plan a quick and smooth transition home.

Physical disabilities

Physical disability can affect individuals in many different ways. Pristine Domiciliary Care plan of care for individuals with a physical disability is tailored to meet those individual needs. It is a be-spoke service offering both short- and long-term care provision. Our approach to meeting these needs is based on supporting individuals to achieve outcomes that are important to their specific needs and wishes.

How we provide our Services

Our ethos at Pristine Domiciliary Care is to promote achievement of the best possible outcomes for our service users. We do this by utilising a flexible and responsive approach. Our aim is to provide care in a way that protects, promotes and maintains each service user’s independence safety and wellbeing. Our approach to promoting robust contingency plans is supported through well managed information systems and outcome measurement systems.

We promote a preventative model of care and our operational approach to organising care is around ensuring we can meet the needs of individuals and their families within the locality they live in with effective local management support within those areas.

We will support service users to be:

as physically, mentally, and healthy as possible
be safe and valued.
to be involved and engage within their local community.
to have access to learning and development opportunities
have control over everyday life.
to promote the cultural and religious identities
to develop personal and family relationships
to enhance practical life skills and everyday activities

We will utilise a partnership approach to assisting individuals to achieve personal wellbeing outcomes.

We will do this by:

Empowering people to have choice and control over their care provision, ensuring they are equal partners in the planning process. 
Work with local communities to ensure sustainable services in their locality. 
Providing a flexible service built around personal aspirations and wishes of our service users. 
Ensure that we operate a manageable and financially viable service provision with our partner commissioners. 
Utilising a Preventative Approach with effective contingency planning and crisis intervention planning where necessary. 
We work in partnership with multi-disciplinary teams. 
We Focus on complex needs to ensure both short term and long– term planning is adequate to meet individual needs. 
We Look at what is important to people to ensure their personal aspirations and wellbeing is at the centre of all we do. 

The specialist services delivered by Pristine Domiciliary Care are supported through multi-disciplinary partnership working. We seek external specialist advice from a variety of different agencies as required. As part of our commissioning and referral process we review referrals to ensure we have the capabilities to deliver the care requirements as requested. Where we require further specialist input, we seek and ensure that staff have the relevant skill requirements to ensure the service user can be supported to achieve their desired outcomes. All service provision is reviewed at regular intervals by our Care Managers and their teams. We routinely review outcomes of our service users and produce active participative plans to enhance their plan of service provision. We promote co production of our service by hosting regular service user and staff forum to seek feedback from all users of our service.  

Supervision

Our supervision procedures at Pristine Domiciliary Care are robust and follow our policy guidance on Staff Supervision 

We work to a model of supervision that integrates management, educational, advisory and support functions to do the following:

achieve optimum outcomes for service users
ensure best practice and attainment of required standards of care
ensure compliance with stated policies and procedures and other organisational requirements.
enable staff to feel valued and well supported.
enable staff to continuously develop and improve their knowledge and skills.

Staff Training

We believe that our employees represent our greatest asset. 

By providing opportunities, facilities, and financial support for training we aim to ensure that all of our employees are in possession of the knowledge, skills and experience necessary to perform their jobs to the highest standard. 

To this end, we are committed to functioning as a lifelong learning organisation, and to providing all our employees with the opportunity for training and re-training in accordance with their own needs and those within our organisation. 

Governance & Quality Monitoring

Quality is of paramount importance to us, and we strive to meet and exceed all criteria related to the new National Minimum Care Standards. Our Service Users are entitled to personalized Care Plans, carefully devised, and provided by Pristine Domiciliary Care to meet their specific requirements. To support our staff, we conduct quarterly supervision and annual appraisal meetings, ensuring they have the guidance and support needed to deliver exceptional care consistently.

At Pristine Domiciliary Care, we take our duty of care seriously. We maintain adequate insurance coverage to meet the requirements of Employers and Public Liability. Our staff is well-trained in safe moving and handling techniques, and we strictly prohibit the use of broken equipment or furniture to safeguard the well-being of both our staff and Service Users.

Safeguarding

Within Pristine Domiciliary Care we have a Policy that specifically related to Protecting our Service Users. 

The central aim of this policy is to set out for all relevant parties our:

principles and values underlying our approach to the support and protection of our service users.
ways in which Pristine Domiciliary Care does this
steps taken to avoid service users being abused/harmed.
actions taken to deal with cases where service users have been abused/harmed or are at risk of abuse/harm.
We recognise that service users must be protected from all forms of abuse/harm.  
We recognise that we must at all times protect its service users and identify and deal with specific instances of abuse/harm if they occur.

Pristine Domiciliary Care applies the principles underpinning all adult protection legislation and official guidance, which require consideration of:

the wishes of the vulnerable adults
the views of others, e.g., nearest relative, primary carer.
the importance of the vulnerable adult participating as fully as possible
that the adult is not treated less favourably than someone not considered to be an “adult at risk”
the adult’s abilities, background, and characteristics, for example, sexual orientation or religious persuasion, which could be factors in the perpetration of the abuse/harm.

In applying these principles, we work in line with local authority support and protection policies and procedures and Care Quality Commission guidance. 

A copy of this policy is available by emailing info@pristinedomiciliarycare.co.uk

Complaints

At Pristine Domiciliary care, we welcome feedback from our customers, their families, and other stakeholders. Any concerns or complaints will be promptly investigated and addressed. Our open-door policy encourages open communication, ensuring that customers and their families are actively involved in the improvement of our services.

Our aim is always to make sure that the complaints procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly.

A copy of this policy is available by emailing info@pristinedomiciliarycare.co.uk